Contact us

Welcome to the Contact Us page of Dx3 Global LLC. We value every customer and are committed to providing you with the best possible shopping experience. Whether you have questions about our products, need assistance with your order, or simply want to share your feedback, our dedicated team is here to help. We believe that great customer service is the foundation of a successful business, and we strive to make every interaction with us positive, productive, and memorable.

At Dx3 Global, we understand that purchasing home décor and personalized gifts is personal. You’re not just buying a product – you’re investing in something that will become part of your home, your memories, and your story. That’s why we take your questions and concerns seriously and respond with the care and attention they deserve.

How to Reach Us

We offer multiple convenient ways to get in touch with our team. Choose the method that works best for you, and we’ll get back to you as quickly as possible.

Email Us

For general inquiries, product questions, order assistance, or any other matter, please email us at:

📧 domonzonefrance@gmail.com

Our customer service team monitors this inbox regularly and strives to respond to all inquiries within 24 to 48 hours during regular business days. For faster assistance, please include your order number (if applicable) and a detailed description of your question or concern.

When emailing us, please consider including:

  • Your full name

  • Order number (if applicable)

  • A clear description of your inquiry

  • Any relevant photos or attachments (for issues with products)

This information helps us serve you more efficiently and resolve your issue on the first contact.

Call Us

For immediate assistance, you can reach us by phone:

📞 +84974598699

Our phone lines are staffed during regular business hours. If you reach our voicemail, please leave a clear message with your name, phone number, and the reason for your call, and we will return your call as soon as possible.

Visit Our Office

While we operate primarily as an online retailer, we welcome correspondence at our official address:

📍 30 N Gould St Ste R
Sheridan, WY 82801
United States

Please note that this is our corporate headquarters and administrative office. We do not have a retail showroom at this location, and all products are warehoused and shipped from our fulfillment centers. If you need to send us physical correspondence, please use this address.

Contact Form

For your convenience, we also offer a contact form on our website. Simply visit our Contact page, fill in your details, and submit your question. Our team will review your submission and respond promptly.

Our Response Commitment

At Dx3 Global, we understand that your time is valuable. That’s why we’ve established clear response timeframes and communication standards:

Response Timeframes

Inquiry Type Response Time
General Questions Within 24-48 hours
Order Status Inquiries Within 24 hours
Product Questions Within 24-48 hours
Custom Order Requests Within 48 hours
Returns and Refunds Within 48 hours
Urgent Issues Same day (during business hours)

Business Hours

Our customer service team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
Saturday – Sunday: Closed for major holidays

We observe all major US holidays and may have reduced hours during holiday seasons. We appreciate your understanding during these times.

Frequently Asked Inquiries

To serve you better, we’ve compiled a list of the most common reasons customers contact us. Please review these before reaching out – you might find the answer you’re looking for!

Order-Related Inquiries

1. Order Status
I would like to check the status of my order, track my shipment, or confirm delivery details.

2. Order Modifications
I need to change my shipping address, modify my order, or cancel my purchase.

3. Product Questions
I have questions about product specifications, availability, or customization options.

4. Custom Orders
I would like to request a custom size, color, or design not listed on the website.

5. Bulk Orders
I am interested in purchasing products in large quantities for an event, business, or project.

Post-Purchase Inquiries

6. Returns and Exchanges
I need to return or exchange a product. Please provide instructions.

7. Damaged or Defective Items
My order arrived damaged or defective. How do I report this?

8. Missing Items
My order was incomplete or missing items. What should I do?

9. Refund Status
I have returned a product. When can I expect my refund?

Account-Related Inquiries

10. Account Management
I need help with my account, password reset, or profile updates.

11. Newsletter Subscription
I would like to subscribe to or unsubscribe from your newsletter.

12. Promotions and Discounts
I have questions about current promotions, discount codes, or special offers.

Custom Order Inquiries

One of our greatest strengths at Dx3 Global is our ability to create custom products tailored to your specific needs. Whether you need a unique frame size for an heirloom photo, a personalized engraving for a special occasion, or a completely custom design, we’re here to help.

What We Can Customize

  • Frame Sizes – We can create frames in virtually any size to accommodate your artwork, photos, or mirrors.

  • Frame Colors and Finishes – Choose from natural barnwood, whitewashed, stained, painted, or distressed finishes.

  • Custom Engraving – Add names, dates, quotes, or special messages to create truly unique keepsakes.

  • Mirror Sizes and Styles – We can craft mirrors in custom dimensions and styles to fit your space perfectly.

  • Bulk Orders – We offer wholesale and bulk pricing for businesses, interior designers, and event planners.

How to Request a Custom Order

To request a custom order, please follow these steps:

  1. Email us at domonzonefrance@gmail.com with your custom order request.

  2. Include details such as desired size, style, finish, and any special requirements.

  3. Provide reference photos or links to products you like.

  4. Specify quantity if you need multiple items.

  5. Include your timeline – let us know when you need your order by.

Our team will review your request and respond with a quote, production timeline, and next steps.

Custom Order Lead Times

Custom orders typically require 7 to 14 business days for production, depending on the complexity of the request and our current workload. We recommend placing custom orders well in advance of any deadlines, especially during holiday seasons.

Wholesale and Business Inquiries

We welcome wholesale and business inquiries from retailers, interior designers, event planners, and corporate gift buyers. Our products make excellent additions to retail stores, design projects, corporate gifts, and promotional campaigns.

Wholesale Benefits

  • Competitive wholesale pricing – Significant discounts on bulk orders.

  • Custom branding – We can add your logo or custom branding to select products.

  • Flexible quantities – We can accommodate both small and large orders.

  • Dropshipping options – We can ship directly to your customers.

  • Dedicated support – A dedicated account manager for your business.

How to Request Wholesale Pricing

To request wholesale pricing or discuss a business partnership, please:

  1. Email us at domonzonefrance@gmail.com with “”Wholesale Inquiry”” in the subject line.

  2. Provide your business information – Business name, address, tax ID (if applicable).

  3. Specify your needs – Products of interest, quantities, and timeline.

  4. Include any special requirements – Custom packaging, branding, or shipping instructions.

Our wholesale team will review your request and provide a comprehensive quote within 2-3 business days.

Media and Press Inquiries

If you’re a journalist, blogger, influencer, or media professional interested in featuring Dx3 Global products, we’d love to hear from you. We’re always interested in collaborations, product reviews, and media coverage.

Collaboration Opportunities

  • Product reviews – We can provide sample products for honest reviews.

  • Blog features – We welcome mentions and features in home décor, lifestyle, and gift blogs.

  • Social media collaborations – We partner with influencers who align with our brand values.

  • Interviews – Learn more about our story, our products, and our mission.

  • Event partnerships – We can provide products for events, giveaways, and promotional campaigns.

How to Reach Our Media Team

For media and press inquiries, please email us at domonzonefrance@gmail.com with “”Press Inquiry”” in the subject line. Please include:

  • Your name and publication or platform

  • The nature of your inquiry

  • Your deadlines

  • Any specific questions or requirements

Supplier and Vendor Inquiries

We’re always looking to partner with reliable suppliers and vendors who share our commitment to quality, sustainability, and craftsmanship. If you supply reclaimed wood, woodworking tools, packaging materials, or other products and services relevant to our business, we’d like to hear from you.

What We Look for in Suppliers

  • Quality materials – Authentic reclaimed wood, premium finishes, and durable components.

  • Sustainability – Environmentally responsible sourcing and practices.

  • Reliability – Consistent quality, timely delivery, and clear communication.

  • Competitive pricing – Fair and reasonable pricing for high-quality materials.

  • Ethical practices – Fair labor, safe working conditions, and compliance with all applicable laws.

How to Inquire About Becoming a Supplier

To inquire about becoming a supplier or vendor, please email us at domonzonefrance@gmail.com with “”Supplier Inquiry”” in the subject line. Please include:

  • Your company name and location

  • A description of your products or services

  • Your pricing and terms

  • References from other clients (if available)

  • Any certifications or sustainability credentials

Customer Feedback and Suggestions

We genuinely value your feedback. Whether you have a suggestion for a new product, a comment on our service, or an idea for improving our website, we want to hear it. Your input helps us grow, improve, and better serve you.

How to Share Feedback

  • Email us – Send your feedback to domonzonefrance@gmail.com with “”Feedback”” in the subject line.

  • Leave a review – Share your experience on our product pages or on third-party review platforms.

  • Social media – Tag us in your posts or send us a direct message.

  • Contact form – Use the contact form on our website.

What We Do with Your Feedback

  • Product improvements – We use your feedback to refine our product designs and quality.

  • Service enhancements – We identify areas where we can improve our customer service.

  • New product ideas – Your suggestions often inspire new products and collections.

  • Website improvements – We use feedback to enhance our website’s usability and functionality.

  • Policy updates – We review and update our policies based on customer concerns and suggestions.

Social Media

Connect with us on social media to stay updated on new products, promotions, and behind-the-scenes content. We love seeing how our products look in your homes, so be sure to tag us in your photos!

Follow Us

  • Facebook – [Your Facebook Page]

  • Instagram – [Your Instagram Handle]

  • Pinterest – [Your Pinterest Profile]

  • YouTube – [Your YouTube Channel]

Why Follow Us?

  • Exclusive offers – Be the first to know about promotions and discounts.

  • Product inspiration – See creative ways to style our products in your home.

  • Behind-the-scenes – Get a glimpse into our workshop, artisans, and processes.

  • Customer features – See how other customers are using our products.

  • Giveaways – Participate in giveaways for a chance to win free products.

Our Commitment to You

When you reach out to Dx3 Global, you can expect:

Friendly Service

Our team members are genuinely caring individuals who want to help. We treat every customer with kindness, patience, and respect.

Expert Knowledge

We know our products inside and out. If you have a question about materials, dimensions, finishes, or care instructions, we have the answers.

Clear Communication

We respond in plain English – no jargon, no confusion. We’ll explain things clearly and make sure you understand your options.

Timely Follow-Up

We don’t disappear after the first response. We’ll follow up to make sure your issue is fully resolved and that you’re satisfied with the outcome.

Accountability

If we make a mistake, we own it and fix it. No excuses – just solutions.

Contact Information Summary

For your convenience, here’s all our contact information in one place:

Method Details
Email domonzonefrance@gmail.com
Phone +84974598699
Address 30 N Gould St Ste R, Sheridan, WY 82801, USA
Website dx3global.online
Response Time 24-48 hours (business days)
Business Hours Mon-Fri, 9:00 AM – 5:00 PM (Mountain Time)

Before You Contact Us

To ensure we can serve you as efficiently as possible, please take a moment to check the following resources:

Our Website

Explore our website for detailed product descriptions, sizing information, and pricing. Our product pages include dimensions, materials, features, and customer reviews that may answer many of your questions.

Our FAQ Page

We’ve compiled a comprehensive list of frequently asked questions covering orders, shipping, returns, products, and more. Visit our FAQ page to find quick answers to common questions.

Order Confirmation Email

If you’ve placed an order, your confirmation email contains important information about your order, including order number, items purchased, shipping address, and estimated delivery timeframe.

Tracking Information

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can track your package directly through the carrier’s website.

Shipping Policy

Review our Shipping Policy for detailed information about shipping methods, costs, delivery timeframes, and international shipping.

Return and Refund Policy

Our Return and Refund Policy explains our return process, eligibility criteria, and refund timeframes. Please review this policy before initiating a return.

Contact Form

For your convenience, please fill out the form below (if using our website). Provide as much detail as possible so we can serve you better:

Name: [Your Full Name]
Email Address: [Your Email]
Order Number: [If applicable]
Subject: [Please select or describe]
Message: [Your detailed question or concern]

Important Notes

Spam and Phishing

We take your security seriously. Please be cautious of unsolicited emails claiming to be from Dx3 Global. Our official email address for customer communications is domonzonefrance@gmail.com. If you receive suspicious communications, please do not respond and contact us directly.

Language

We conduct all business communications in English. If you need assistance in another language, please let us know, and we’ll do our best to accommodate your needs.

Data Privacy

We respect your privacy and handle all personal information in accordance with our Privacy Policy. We do not share, sell, or rent your contact information to third parties for marketing purposes.

We Look Forward to Hearing From You

Thank you for considering Dx3 Global LLC for your rustic décor and gift needs. We’re here to help you create beautiful spaces, find perfect gifts, and build lasting memories.

Whether you have a simple question or a complex custom order, our team is ready and eager to assist you. Don’t hesitate to reach out – we’re just an email or phone call away.

📧 domonzonefrance@gmail.com
📞 +84974598699
📍 30 N Gould St Ste R, Sheridan, WY 82801, USA

We look forward to serving you!