Shipping Policy

Welcome to the Shipping Policy page of Dx3 Global LLC. We understand that receiving your order in a timely manner and in perfect condition is important to you. That is why we have developed a comprehensive shipping policy designed to provide you with clear expectations, reliable service, and peace of mind throughout the delivery process.

At Dx3 Global, we are committed to ensuring that your handcrafted rustic décor, personalized frames, and artisan wood products arrive safely and promptly. We partner with trusted shipping carriers and use secure packaging methods to protect your items during transit. Whether you are located in the United States or anywhere else in the world, we strive to deliver your order with the same care and attention to detail that we put into crafting our products.

This Shipping Policy outlines everything you need to know about how we handle shipping, including processing times, available shipping methods, delivery timeframes, international shipping, tracking, and more. Please take a moment to read this policy carefully. If you have any questions that are not addressed here, our customer service team is always available to assist you.

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1. Order Processing

Processing Time

Before your order is shipped, it must go through our production and processing phase. Most of our products are handcrafted to order, which means they are made specifically for you after you place your order. This ensures the highest quality and attention to detail.

Standard Processing Times:

• Standard frames and mirrors: 3 to 10 business days

• Custom and personalized items: 7 to 14 business days

• Engraved products: 7 to 14 business days

• In-stock items: 1 to 3 business days

Please note that processing times are estimates and may vary depending on:

• Current order volume and production capacity

• The complexity of your order

• Availability of materials

• Holiday seasons and peak periods

Order Confirmation

After you place your order, you will receive an order confirmation email. This email confirms that we have received your order and provides you with your order number and details of your purchase. Your order will then enter our production queue.

Order Updates

We will keep you informed throughout the processing and shipping process:

1. Order Confirmation – Sent immediately after you place your order.

2. Production Update – We may send updates if there are any changes to your estimated processing time.

3. Shipping Confirmation – Sent when your order ships, including tracking information.

4. Delivery Confirmation – You can track your package using the provided tracking number.

Rush Orders

If you need your order sooner than our standard processing times allow, please contact us before placing your order. We may be able to accommodate rush orders for an additional fee, depending on our current production capacity and the nature of your order.

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2. Shipping Methods and Options

We offer a variety of shipping options to meet your needs and budget. The available shipping methods will be displayed at checkout based on your location and the items in your order.

Domestic Shipping (United States)

For orders shipping within the United States, we offer the following shipping options:

Please Note:

• Estimated delivery times are in addition to processing times.

• Delivery times are estimates and not guaranteed.

• Some remote or rural areas may experience longer delivery times.

• Expedited and express shipping options may not be available for all products or destinations.

International Shipping

We proudly serve customers around the world. For international orders, we offer the following shipping options:

Please Note:

• International delivery times are estimates and may vary significantly depending on customs processing in the destination country.

• Some countries may have restrictions on importing wood products. Please check with your local customs authority before placing an order.

• We are not responsible for delays caused by customs, weather, or other factors beyond our control.

Shipping Carriers

We partner with trusted shipping carriers to ensure reliable delivery:

• United States Postal Service (USPS)

• FedEx

• UPS

The carrier used for your order will depend on the shipping method selected, the destination, and the size and weight of your package. We reserve the right to choose the most appropriate carrier for each order.

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3. Shipping Costs

Domestic Shipping Costs

Shipping costs for domestic orders are calculated at checkout based on:

• The weight and dimensions of your order

• Your shipping destination

• The selected shipping method

Free Shipping:

We offer free standard shipping on qualifying orders within the United States. The minimum order value for free shipping is displayed on our website and at checkout. Free shipping applies to standard shipping only and does not include expedited or express shipping options.

International Shipping Costs

International shipping costs are calculated at checkout based on:

• The weight and dimensions of your order

• The destination country

• The selected shipping method

International shipping rates are competitive and reflect the actual cost of shipping your order internationally. Please note that international shipping costs do not include customs duties, taxes, or fees that may be assessed by your local customs authority.

Customs Duties, Taxes, and Fees

For international orders, customs duties, import taxes, and other fees may be assessed by your local customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.

Important Information for International Customers:

• Customs policies vary by country.

• We are required to declare the full value of international shipments.

• We cannot mark international packages as gifts to reduce customs duties.

• We recommend checking with your local customs office for information about applicable charges before placing an order.

• If you refuse to pay customs duties and your package is returned to us, you will be responsible for the return shipping costs, and we will deduct these costs from your refund.

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4. Delivery Timeframes

Estimated Delivery Times

The following table provides estimated delivery timeframes for our most common shipping methods:

Please Note:

• These are estimates and not guarantees.

• Processing times vary depending on the product and whether it is custom or personalized.

• Delivery times may be longer during holiday seasons, peak periods, or due to weather events.

• International deliveries may be delayed by customs processing.

Factors That May Affect Delivery Time

Several factors may affect the delivery time of your order:

• Product availability – Some products may be made to order and require additional production time.

• Customization – Custom and personalized items require additional processing time.

• Holiday seasons – During peak periods, both production and shipping may take longer.

• Weather events – Severe weather may delay shipping and delivery.

• Carrier issues – Delays may occur due to carrier backlogs or logistical issues.

• Customs processing – International orders may be delayed by customs inspections.

• Remote locations – Deliveries to rural or remote areas may take longer.

Delivery to APO/FPO Addresses

We proudly ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses for our military customers. Delivery to APO/FPO addresses typically takes longer than domestic deliveries, and tracking information may be limited. Please allow extra time for delivery to these addresses.

Delivery to PO Boxes

We can ship to PO Boxes for orders within the United States. Please note that some shipping methods, particularly expedited and express options, may not be available for PO Box delivery. For international orders, a physical street address is required.

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5. Order Tracking

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

• Your order number

• Tracking number

• Link to the carrier’s tracking page

• Estimated delivery date

You can use this information to track your package through the carrier’s website. We recommend checking the tracking information regularly for updates on your package’s status.

How to Track Your Order

1. Check your email – Look for the shipping confirmation email from us.

2. Click the tracking link – The email contains a direct link to the carrier’s tracking page.

3. Enter your tracking number – If the link doesn’t work, you can enter your tracking number manually on the carrier’s website.

4. Check your account – If you created an account, you can also track your order from your order history.

Tracking Issues

If you experience issues with tracking your order:

• No tracking information – It may take up to 24 hours for tracking information to appear after your order ships.

• Tracking not updating – Sometimes carriers delay updating tracking information. Please wait 24-48 hours and check again.

• Invalid tracking number – Please double-check that you entered the number correctly. If it still doesn’t work, contact us for assistance.

• Package appears stuck – If your package hasn’t moved for several days, please contact the carrier or us for assistance.

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6. Packaging

Our Commitment to Safe Delivery

We take great care in packaging your order to ensure it arrives in perfect condition. Our packaging process includes:

• Protective wrapping – Items are wrapped in bubble wrap, foam, or other protective materials.

• Secure placement – Items are placed securely in boxes to prevent shifting during transit.

• Reinforced corners – Frames and mirrors have extra protection at the corners.

• Glass protection – Items with glass are clearly labeled as fragile and handled with extra care.

• Double boxing – Larger or more fragile items may be double-boxed for additional protection.

Eco-Friendly Packaging

We are committed to sustainability and use eco-friendly packaging materials whenever possible:

• Recycled cardboard – Our boxes are made from recycled materials.

• Recyclable materials – Our packaging materials are recyclable.

• Minimal packaging – We use only the necessary amount of packaging to protect your items.

What to Do If Your Package Arrives Damaged

While we take every precaution to ensure your order arrives safely, occasionally packages may be damaged during transit. If your package arrives damaged:

1. Do not discard any packaging – Keep the box and all packing materials.

2. Take photos – Document the damage to the package and the contents.

3. Contact us immediately – Notify us within 7 days of delivery.

4. Provide documentation – Send us photos and your order number.

We will work with the shipping carrier to file a claim and will arrange for a replacement or refund as appropriate.

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7. International Shipping

Countries We Ship To

We ship to most countries around the world. If you are unsure whether we ship to your country, please contact us before placing your order.

International Shipping Process

1. Place your order – Select your items and proceed to checkout.

2. Enter your address – Provide your complete shipping address, including postal code and country.

3. Select shipping method – Choose from available international shipping options.

4. Review charges – Shipping costs and any applicable customs duties will be displayed.

5. Complete your order – Your order will be processed and shipped.

Customs Clearance

When your order reaches your country, it must clear customs before delivery. This process is handled by your local customs authority and is outside of our control.

What You Need to Know About Customs:

• Documentation – We provide all necessary customs documentation with your shipment.

• Duties and taxes – You are responsible for any customs duties, import taxes, or fees assessed by your local customs authority.

• Customs delays – Customs processing can cause delays beyond our estimated delivery times.

• Customs inspections – Customs officials may open packages for inspection, which could affect the packaging but does not affect our products.

• Prohibited items – Some countries prohibit the import of certain wood products. Please check with your local customs authority before ordering.

Customs Duties and Taxes

Customs duties, import taxes, and other fees are determined by your local customs authority and are based on the value of your order. These charges are:

• Not included in our product prices or shipping fees.

• Your responsibility as the recipient.

• Paid directly to your local customs authority.

We recommend checking with your local customs office for information about applicable charges before placing an order. In some cases, you may be able to prepay customs duties through your shipping carrier.

Refused International Shipments

If you refuse to pay customs duties and your package is returned to us, you will be responsible for:

• Return shipping costs – The cost of returning the package to us.

• Customs fees – Any fees incurred during the return process.

These costs will be deducted from your refund. Please consider this before refusing a shipment.

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8. Shipping Restrictions

Prohibited Items

Some countries prohibit the import of certain wood products, particularly those made from endangered species or untreated wood. Our products are made from reclaimed wood and are not derived from endangered species. However, we recommend checking with your local customs authority to ensure that importing wood products is permitted in your country.

Hazardous Materials

Our products do not contain hazardous materials that would restrict shipping. However, some items may be subject to carrier restrictions due to size or weight.

Size and Weight Restrictions

Some shipping carriers have restrictions on package size and weight. If your order exceeds these limits, we may need to split your order into multiple shipments or use an alternative carrier. We will notify you if this is necessary.

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9. Shipping to Multiple Addresses

Currently, we do not offer the ability to ship to multiple addresses in a single order. If you need to ship items to different addresses, please place separate orders for each address.

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10. Undeliverable Packages

Reasons for Undeliverable Packages

A package may be returned to us as undeliverable for several reasons:

• Incorrect address – The shipping address provided was incomplete or incorrect.

• Refused delivery – The recipient refused to accept the package.

• Unclaimed package – The package was not claimed from the carrier or customs office.

• Insufficient address – The address lacked necessary information (apartment number, suite number, etc.).

• No one available – Delivery was attempted multiple times with no success.

What Happens If Your Package Is Returned

If your package is returned to us as undeliverable:

1. We will contact you – We will notify you that your package has been returned.

2. Verify your address – We will confirm the correct shipping address with you.

3. Reship your order – We will reship your order to the corrected address.

4. Additional shipping charges – You will be responsible for the cost of reshipping the order.

Refund for Undeliverable Packages

If you choose not to have your order reshipped, we will issue a refund for the product cost only, minus:

• Original shipping costs – These are not refundable.

• Return shipping costs – The cost of returning the package to us.

• Restocking fee – We do not charge restocking fees for undeliverable packages, but we may deduct reasonable costs incurred.

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11. Lost or Stolen Packages

Lost Packages

If your package is lost during transit:

1. Check tracking – Verify that the tracking information shows no movement for an extended period.

2. Contact the carrier – File a claim with the shipping carrier.

3. Contact us – Notify us of the situation, and we will assist you with the claim process.

If the carrier confirms the package is lost, we will arrange for a replacement or refund at no additional cost to you.

Stolen Packages

If your package is marked as delivered but you cannot find it:

1. Check around your property – Look in all possible delivery locations (porch, mailbox, side door, etc.).

2. Check with neighbors – Sometimes packages are delivered to the wrong address.

3. Contact the carrier – Report the issue to the shipping carrier.

4. Contact us – We will assist you with the claims process.

Please note that we are not responsible for packages that are stolen after delivery. If your package is stolen, we recommend filing a police report and contacting the carrier for assistance.

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12. Shipping Insurance

We include shipping insurance on all orders at no additional cost to you. This insurance protects your order against:

• Loss – If your package is lost during transit.

• Damage – If your package is damaged during transit.

If your order is lost or arrives damaged, please contact us, and we will assist you with the claims process.

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13. Holiday Shipping

Holiday Season Shipping

During the holiday season (November through January), both processing and shipping times may be longer than usual due to:

• Higher order volume – We receive significantly more orders during the holiday season.

• Carrier backlogs – Shipping carriers experience high volumes and may have delays.

• Weather events – Winter weather can cause shipping delays.

Holiday Shipping Deadlines

To ensure delivery before major holidays, we recommend placing your order well in advance. Please check our website for specific holiday shipping deadlines.

Holiday Returns

During the holiday season, we extend our return policy for gifts. Items purchased as gifts between November 1 and December 31 may be returned until January 31. Please refer to our Refund and Return Policy for more information.

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14. Shipping Policy Updates

Dx3 Global LLC reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

We encourage you to review this Shipping Policy periodically to stay informed of any updates. The date of the most recent revision will be displayed at the top of this page.

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15. Contact Us

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have any other shipping-related concerns, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is here to help.

📧 Email: domonzonefrance@gmail.com
📞 Phone: +84974598699
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
🌐 Website: dx3global.online

Our team responds to all inquiries within 24 to 48 hours during regular business days.

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Summary of Key Shipping Information

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Conclusion

At Dx3 Global LLC, we are committed to delivering your handcrafted rustic décor and personalized gifts safely, reliably, and on time. We understand that your order is important to you, and we treat every package with the care and respect it deserves. From our careful packaging to our partnership with trusted shipping carriers, every step of our shipping process is designed with your satisfaction in mind.

We hope this Shipping Policy has provided you with clear and comprehensive information about how we handle shipping. If you have any further questions or need assistance with your order, please do not hesitate to reach out to us. Our team is always here to help.

Thank you for choosing Dx3 Global LLC – where quality craftsmanship meets reliable service