Terms and Conditions

Welcome to Dx3 Global LLC. These Terms and Conditions govern your use of our website, your purchase of products from us, and your relationship with our company. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase or using our site in any way.

At Dx3 Global, we are committed to providing a secure, transparent, and enjoyable shopping experience for all our customers. These Terms and Conditions are designed to protect both you, our valued customer, and our business. They outline your rights and responsibilities, our obligations to you, and the legal framework that governs our relationship. We have strived to make these terms clear, fair, and easy to understand. If you have any questions about any aspect of these Terms and Conditions, we encourage you to contact us before proceeding with your purchase.

1. Acceptance of Terms

By using the Dx3 Global LLC website (dx3global.online), placing an order, or interacting with our services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement constitutes a legally binding contract between you and Dx3 Global LLC.

Electronic Consent

By using our website and services, you consent to receive electronic communications from us. These communications may include order confirmations, shipping notifications, promotional offers, and policy updates. You agree that all notices, disclosures, agreements, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Modifications to Terms

Dx3 Global LLC reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

Governing Language

These Terms and Conditions are written and presented in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

2. Eligibility and Account Registration

Eligibility Requirements

By using our website and placing orders, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.

  • You have the legal capacity to enter into a binding contract.

  • You are not located in a country that is subject to U.S. trade sanctions or embargoes.

  • You are not on any list of prohibited or restricted parties maintained by the U.S. government.

  • All information you provide to us is accurate, current, and complete.

Account Registration

While you can browse our website without creating an account, you may need to register an account to place orders, save preferences, or access certain features. When you create an account, you agree to:

  • Provide accurate and complete information.

  • Update your information promptly if it changes.

  • Keep your login credentials confidential and secure.

  • Notify us immediately of any unauthorized use of your account.

  • Take full responsibility for all activities that occur under your account.

Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or acted in a manner that is harmful to our business, other customers, or third parties. Upon termination, you remain responsible for all outstanding charges and obligations incurred prior to termination.

3. Product Information and Descriptions

Accuracy of Information

We make every effort to ensure that the information on our website is accurate, complete, and current. This includes product descriptions, dimensions, materials, colors, finishes, pricing, and availability. However, we do not warrant that product descriptions, images, or other content on our website are entirely error-free. In the event that a product is listed with incorrect information, we reserve the right to correct the error and adjust your order accordingly.

Product Images

We make every effort to display product colors and finishes accurately on our website. However, please be aware that:

  • Computer monitor settings and screen resolutions can affect how colors appear.

  • Natural variations in wood grain, color, and texture are inherent to reclaimed wood products.

  • Lighting conditions during photography can affect the appearance of finishes.

  • The actual product you receive may vary slightly from the image displayed on our website.

Natural Wood Variations

All of our reclaimed wood products are handcrafted from authentic, naturally weathered materials. As such, each piece is unique and may exhibit:

  • Variations in color, from light to dark and everything in between.

  • Differences in texture, including smooth, rough, or weathered surfaces.

  • Natural imperfections such as knots, nail holes, cracks, and grain variations.

  • Distinctive markings that tell the story of the wood’s previous life.

These characteristics are not defects but are celebrated as part of the unique charm and authenticity of reclaimed wood. We believe these variations add character and value to our products, making each piece truly one of a kind.

Custom and Personalized Products

For custom and personalized products, we rely on the information you provide to create your order. You are responsible for ensuring that:

  • All spelling and details are correct.

  • Dimensions and sizes are accurate.

  • Finishes and colors are specified correctly.

  • Any special instructions are clearly communicated.

We are not responsible for errors in custom orders that result from incorrect information provided by you. Please double-check all details before submitting your order.

Availability and Backorders

All products are subject to availability. In the event that a product you order is out of stock or unavailable, we will notify you promptly and provide you with options, which may include:

  • A full refund for the unavailable item.

  • A substitute product of equivalent value.

  • An option to wait for restocking (if applicable).

We will make every reasonable effort to fulfill your order but cannot guarantee availability of all products at all times.

4. Pricing and Payment

Pricing

All prices on our website are listed in United States Dollars (USD). Prices are subject to change without notice, but changes will not affect orders that have already been confirmed. We make every effort to ensure pricing accuracy, but errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will notify you and give you the option to confirm your order at the correct price or cancel it.

Taxes

Sales tax may be added to orders shipping to certain states within the United States, in accordance with applicable tax laws. The tax amount will be calculated and displayed during checkout before you complete your purchase. For international orders, customs duties, taxes, and fees may be assessed by your local customs authority. These charges are the responsibility of the recipient and are not included in our pricing.

Payment Methods

We accept payments through our secure payment processor, Stripe. Accepted payment methods include:

  • Major credit cards (Visa, Mastercard, American Express, Discover, Diners Club)

  • Debit cards bearing these logos

  • Digital wallets (Apple Pay, Google Pay)

  • PayPal

Payment Authorization

By placing an order, you authorize us to charge your selected payment method for the total amount of your order, including product costs, applicable taxes, and shipping fees. Your payment will be processed at the time of order placement.

Payment Security

We take payment security very seriously. All transactions are processed through Stripe, which is fully PCI DSS compliant. Your payment information is encrypted and protected using industry-leading security protocols. We do not store your full credit card details on our servers. For more information, please review our Payment Methods page and Privacy Policy.

Billing Address

You must provide accurate billing information that matches the address on file with your card issuer. Failure to provide accurate billing information may result in your order being delayed or canceled.

Refunds

If a refund is issued, it will be credited to your original payment method. Refund processing times may vary by payment method and financial institution. Typically, refunds appear in your account within 3 to 5 business days of processing. For detailed information about refunds, please refer to our Refund and Return Policy.

5. Order Processing

Order Confirmation

When you place an order, you will receive an automated order confirmation email. This email confirms that we have received your order and is not a guarantee of acceptance. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

  • Product availability issues.

  • Suspected fraud or unauthorized activity.

  • Errors in pricing or product information.

  • Failure to verify billing or shipping information.

Order Acceptance

An order is accepted when we confirm your order and begin processing it for production or shipment. If we are unable to accept your order, we will notify you and issue a full refund for any charges already made.

Production and Processing Times

Most of our products are handcrafted to order, and production times vary depending on the product and current demand. Typical production and processing times are:

  • Standard frames and mirrors: 3 to 10 business days

  • Custom and personalized items: 7 to 14 business days

  • Holiday orders: May require additional time

Production and processing times are estimates and are not guaranteed. We will make every effort to meet these timeframes but cannot be responsible for delays due to unforeseen circumstances, including but not limited to supply chain disruptions, weather events, or equipment issues.

Order Modifications

If you need to modify your order after it has been placed, please contact us as soon as possible. We will make every reasonable effort to accommodate your request if the order has not yet entered production. If production has already begun, modifications may not be possible, or additional charges may apply.

Order Cancellations

Orders may be canceled for a full refund if the cancellation request is made before the order enters production. Once production has begun, cancellations may not be possible, or a partial refund may be issued. For more information, please refer to our Refund and Return Policy.

Limited Quantities

Some products may be available in limited quantities, especially those made from rare or hard-to-source reclaimed wood. In such cases, we reserve the right to limit quantities available for purchase and to allocate available stock on a first-come, first-served basis.

6. Shipping and Delivery

Shipping Locations

We ship to addresses within the United States and to many international destinations. For a detailed list of shipping locations and delivery timeframes, please refer to our Shipping Policy.

Shipping Methods and Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, the shipping destination, and the selected shipping method. We offer various shipping options to suit your needs, including standard and expedited delivery options. For detailed information, please review our Shipping Policy.

Risk of Loss

All products are shipped using common carriers. Risk of loss and title for products pass to you upon our delivery to the carrier. We are not responsible for any loss, damage, or delay caused by the shipping carrier. However, if your order arrives damaged, please contact us immediately, and we will assist you in filing a claim.

International Shipping

For international orders, please be aware that:

  • You are responsible for any customs duties, taxes, or fees assessed by your local customs authority.

  • You are responsible for ensuring that the products you order can be legally imported into your country.

  • Delivery times may be longer due to customs processing.

  • We are not responsible for delays caused by customs or other government agencies.

Delivery Confirmation

When your order is shipped, you will receive a shipping confirmation email with tracking information. Please use this information to track your package. If you have not received your order within the estimated delivery timeframe, please contact the shipping carrier or our customer service team for assistance.

7. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery. For detailed information about our return process, eligibility criteria, and shipping costs, please refer to our Refund and Return Policy.

Refund Processing

Refunds are processed in accordance with our Refund and Return Policy. Refunds may take several business days to appear in your account, depending on your financial institution.

Non-Returnable Items

Certain items cannot be returned or refunded, including custom and personalized products (unless defective or made incorrectly), final sale items, and gift cards. For a complete list of non-returnable items, please refer to our Refund and Return Policy.

8. Intellectual Property

Ownership

All content on the Dx3 Global website, including but not limited to text, graphics, logos, images, product designs, video content, and software, is the property of Dx3 Global LLC or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

Trademarks

The Dx3 Global name, logo, and all related product and service names, designs, and slogans are trademarks of Dx3 Global LLC. You may not use these trademarks without our prior written permission.

Limited License

Dx3 Global LLC grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This license does not include:

  • Any resale or commercial use of our website or its contents.

  • Any derivative use of our products or content.

  • Any downloading, copying, or distribution of content for commercial purposes.

  • Any use of data mining, robots, or similar data gathering and extraction tools.

Copyright Infringement Claims

If you believe that any content on our website infringes your copyright, please contact us with:

  • A description of the copyrighted work you claim has been infringed.

  • Identification of the specific content on our website that you claim infringes your copyright.

  • Your contact information (name, address, phone number, email).

  • A statement that you have a good faith belief that the use is not authorized.

  • A statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

  • Your electronic or physical signature.

9. User Conduct and Prohibited Activities

Acceptable Use

By using our website and services, you agree to:

  • Use our website only for lawful purposes.

  • Provide accurate and truthful information.

  • Respect the intellectual property rights of Dx3 Global and third parties.

  • Comply with all applicable laws and regulations.

Prohibited Activities

You are prohibited from engaging in the following activities:

  • Fraudulent activity – Attempting to defraud us or other customers.

  • Unauthorized access – Accessing or attempting to access any part of our website or systems without authorization.

  • Malicious software – Introducing viruses, worms, or other malicious code.

  • Interference – Interfering with the operation of our website or services.

  • Harassment – Harassing, abusing, or threatening other users or our staff.

  • Misrepresentation – Misrepresenting your identity or affiliation.

  • Commercial use – Using our website for commercial purposes without our express written permission.

  • Data mining – Extracting data from our website without authorization.

Enforcement

We reserve the right to investigate and take appropriate legal action against anyone who violates this section. Violations may result in:

  • Suspension or termination of your account.

  • Legal action, including civil and criminal prosecution.

  • Refusal of future orders.

10. Disclaimers and Limitation of Liability

Disclaimers

AS-IS Basis: Our website and all products are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, Dx3 Global LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantees: We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any damages resulting from the use of our website.

Product Variations: As noted throughout this policy, natural variations in reclaimed wood products are inherent and not considered defects. We do not warrant that the actual product will be identical to the images displayed on our website.

Accuracy: While we make every effort to ensure accuracy, we do not warrant that product descriptions, pricing, or other content on our website are error-free. We reserve the right to correct errors at any time.

Limitation of Liability

To the fullest extent permitted by applicable law, Dx3 Global LLC, its officers, directors, employees, agents, affiliates, and suppliers shall not be liable for any:

  • Direct, indirect, incidental, special, consequential, or punitive damages.

  • Lost profits, revenues, or data.

  • Damages arising from the use or inability to use our website or products.

  • Damages arising from unauthorized access to your account or information.

  • Damages arising from products purchased from us.

In no event shall our total liability to you exceed the total amount paid by you for the products that are the subject of the claim.

State Law Limitations

Some states do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dx3 Global LLC, its officers, directors, employees, agents, affiliates, and suppliers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of our website or services.

  • Your violation of these Terms and Conditions.

  • Your violation of any applicable laws or regulations.

  • Your infringement of any third-party rights, including intellectual property rights.

  • Your interactions with other users of our website.

12. Privacy Policy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect your personal information. By using our website and services, you agree to the collection and use of your information in accordance with our Privacy Policy. Please review our Privacy Policy for more information.

13. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Dx3 Global LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Dx3 Global LLC is not responsible for any damages or losses caused by your use of or reliance on any third-party content, goods, or services available through such websites.

14. Dispute Resolution

Governing Law

These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the products you purchase from us shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Sheridan, Wyoming, and the language of the arbitration shall be English.

Exceptions

You may bring claims in small claims court in Sheridan County, Wyoming, if the claims qualify. Additionally, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive the right to participate in a class action lawsuit against Dx3 Global LLC.

Time Limit

Any claim arising out of these Terms and Conditions or your purchase from us must be commenced within one year after the claim arose, or such claim is permanently barred.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

16. Waiver

The failure of Dx3 Global LLC to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of Dx3 Global LLC.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and Dx3 Global LLC regarding your use of our website and the purchase of our products. They supersede all prior negotiations, agreements, and understandings, whether written or oral.

18. Force Majeure

Dx3 Global LLC shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if the delay or failure is caused by events beyond our reasonable control, including but not limited to:

  • Acts of God (natural disasters, earthquakes, floods, fires).

  • War, terrorism, or civil unrest.

  • Governmental actions, regulations, or embargoes.

  • Supply chain disruptions, labor disputes, or strikes.

  • Power outages, internet failures, or equipment malfunctions.

  • Pandemics, epidemics, or public health emergencies.

If a force majeure event occurs, we will notify you and take reasonable steps to mitigate the impact on your order.

19. Survival

Any provisions of these Terms and Conditions that by their nature should survive termination shall survive termination, including but not limited to provisions regarding intellectual property, indemnification, limitation of liability, governing law, and dispute resolution.

20. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

📧 Email: domonzonefrance@gmail.com
📞 Phone: +84974598699
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
🌐 Website: dx3global.online

Our customer service team is available to assist you during regular business hours and will respond to your inquiry within 24 to 48 hours.

Conclusion

Thank you for taking the time to read and understand our Terms and Conditions. We believe that clear communication and mutual understanding are the foundations of a strong customer relationship. By shopping with Dx3 Global LLC, you are entering into a partnership with a company that values quality, integrity, and customer satisfaction above all else.

We are committed to providing you with beautiful, handcrafted products that enhance your home and bring joy to your life. We are also committed to treating you fairly, transparently, and with the respect you deserve. Our Terms and Conditions reflect these commitments and are designed to protect both you and us.

Should you have any questions about these Terms and Conditions, please do not hesitate to reach out to us. We are here to help and look forward to serving you.

Thank you for choosing Dx3 Global LLC – where American craftsmanship meets exceptional customer service